Refund policy

At ClawLily, we only accept returns on defective or damaged products. To be eligible for a return, the following conditions must be met:

1. The defect must be captured in an unboxing/opening video recorded at the time of delivery.
2. A complaint must be filed within 48 hours of delivery by emailing us at support@clawlily.com with the opening video attached.
3. Items that are not defective, or where no opening video exists, will not be eligible for return. We reserve the right to assess the defect before approving any return.